Blog


Aug

30

2013

Mandara Spa at Grand Nikko Bali Honoured at HAPA Awards

Earlier this month, Mandara Spa at Grand Nikko Bali was recognised as 5 TOP Finalist at the Hospitality Asia Platinum Awards (HAPA) Indonesia Series 2012 – 2014. Our Operations Manager for Indonesia, Ms. Lulu S. Widjaja, was there and gave us this report… HAPA Indonesia – Hospitality Asia Platinum Awards (HAPA) Indonesia Series 2012 – 2014 Bali, Indonesia 16 August 2013 – An evening in…

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Aug

23

2013

Is Malaysia the Next Spa Capital of Asia?

Here’s an interesting question – Is Malaysia the next Spa Capital of Asia? As a proud Malaysian and a dedicated spa professional with over 7 years experience in Malaysian spa operations, Ms. Rosa Akalynn, Operations Manager for Mandara Spa Malaysia, is uniquely qualified to answer the question. Here’s what she has to say. Spa and Wellness tourism has been popular in Malaysia for a number…

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Aug

07

2013

Yield Management in Spas

Way back in 2006, the good folks at Spa Business invited me to share my thoughts on maximising yield in spas. In the time since that story, I’ve visited countless spas in dozens of countries and still haven’t seen even one example of yield management in spas. The concept is simple enough. When the demand for your spa is greater than the supply, you have a…

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Jun

14

2013

Every Spa Menu Needs a ‘Cheeseburger’

So you’ve just done your latest competitor analysis and you’ve found that your two closest competitors have spas that offer both Reflexology and an Aromatherapy Massage. Just like you do. Quick! Call the spa manager! We have to change our menu. We can’t offer the same as them. We need some new treatments. Something to differentiate us. Well, here’s the thing. Your competitors probably have…

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